Managed Security Services Engineer

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Managed Security Services Engineer (Bot Defense) Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!    Our Managed Services Security Operations Center (SOC) is the epicenter of dynamic security events; clients under siege daily, with new attacks and attack vectors evolving continuously.     You will partner collaboratively with seasoned engineers to keep our customers safe and stop malicious automation. As part of our Global SOC team, you will be responsible for providing real-time oversight into protection, detection, and mitigation strategies for our customers. The Bot Defense Security Analyst is a customer facing, traffic analyzing position.    When not unravelling security issues, you may spend time mentoring and training colleagues, troubleshooting processes, and spreading security knowledge throughout the business or investigating new attacks and defenses.  A contender for this role possesses a passion for information security, enjoys solving problems and sharing knowledge with others, excels under pressure, and is continuously looking for opportunities for personal and team improvement.     Attractions of the Job  The Security Operations Center is a critical component of the Security & Distributed Cloud Portfolio. Our expert Security Analysts defend a wide spectrum of companies from online fraud, DDoS (Distributed Denial of Service), Application layer, and other security threats.    You will work side-by-side with some of the finest Security Analysts in the world, leveraging the best security products available, defending against attacks in real-time, analyzing industry trends, and innovating new protections against a variety of evolving threats and vulnerabilities.        What will you do?  Investigate alerts into potential threats both mitigated and unmitigated, ensuring our customers are protected  Interact directly with customers who are under attack via phone, email, and/or ticketing systems  Provide proactive and real-time guidance to customers on security protocols and defensive security response  Document actions taken in incident management systems, knowledge base, or ticketing systems as required  Establish yourself as a trusted security advisor internally and externally  Engage and support cross-functional teams  Collaborate with Product Management and Development on requirements and product release activities  Ensure documented processes and procedures are relevant and up to date    Minimum Qualifications  0-2 years’ experience in cyber related fields  Must be able to communicate technical and operational details fluently in English (written and oral)  General understanding and experience with HTTP and web application security (school project experience counts)  Familiarity with SQL injection, cross-site scripting, web scraping, CSRF, brute force, cookie manipulation, parameter tampering, and other emerging Layer 4-7 attacks/vulnerabilities to define, configure, and manage security policies encouraging RFC compliance  Excellent customer service skills  Troubleshooting and problem-solving ability including analytical thinking and a strong attention to detail  Interest in Cyber security and/or Network security, and/or prior NOC or SOC experience    Preferred Qualifications  B.S/A.S, in Information System Security or related degree/experience  Background in Security Incident Response  Fluency in additional spoken/written languages  Familiarity with a programming or scripting language.  Understanding in common enterprise network technologies  Fundamental Linux skills  Familiarity with F5 hardware and software (Big-IP, TMOS, iRules, iApps, iControl, etc.)      Skills & abilities you'll be improving:  Ability to excel in a dynamic, challenging, security-oriented operations environment  Undaunted by, and quickly capable of, coming up to speed on new and developing technologies  Relay technical information to customers with different levels of technical competence  Experience supporting corporate customers in production environments, working with relevant technologies  Experience working with Customer Support and Service Management portals, including provisioning, reporting, and configuration  Ability to perform log file analysis  Comfortable working with moderate supervision  Ability to develop creative, efficient solutions to complex problems  Work well in a customer-event driven environment with little day-to-day oversight      Work Environment  Duties can be performed in an Operations Center environment (Guadalajara) OR remotely within the country (Mexico) while sitting at a desk or computer table  Duties require the ability to utilize a computer, communicate over the telephone and read digital material  Working in an environment where work hours are scheduled shifts in a full-time position  This role may be required to work outside of core business hours including early morning, late evening, overnight, weekends, and holidays    The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.          The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with f5.com) or auto email notification from Workday (ending with f5.com or myworkday.com). Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations f5.com. — Curated listing: aggregated from F5's public careers page. Apply directly via the link — F5 has not paid for placement.